September 2014 - May 2015
At SAP SuccessFactors, I provided level 2 technical support for the Learning Management System (LMS), quickly responding to customer enquiries and concerns, conveying technical solutions in a clear and concise manner.
In a fast-paced environment I provided analysis, diagnosis and resolution of customer issues via phone, web conference and email. Also, raised and maintained incident tickets and problem records. Always working collaboratively with Engineering and Operations teams to resolve technical incidents.
